The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.Your continuing to use the Website or Services following the posting of changes will mean that You accept such changes.
You may access the Website and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.
1 - The Company provides technology based services for providing home solutions in India such as repairing / services of home products to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals ("the Service Provider"). All the Services provided by the Company to you by means of your use of the registration on website of the Company are hereinafter referred to as the "Service.
2- The entire Booking request as may be directed by the customer shall be forward to the concerned repair professional/service provider by the Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by the Company for the ease of both the parties to perform or exercise their rights & obligations.
3- In case, the Service Provider accepts the booking request made by you with the Company, your information is sent to the Service provider including your name, contact number etc.
4- Company shall endeavor reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.
5- It is clear to mention here that, the Company itself does not own / regulate the Service providers and neither there exist any employer / employee relation between them. It is the Service Provider who shall render the required services to you as per the relevant information submitted with the company while registering with the company. The provision of the services to be rendered by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement, in any manner whatsoever. Acceptance of booking request by the Company and the Service Provider does not reach your service location or decide not to render services, in that case / event the Company shall not be held liable to you in any manner whatsoever and neither the Customer is under obligation to make any payment in lieu thereof.
6- You hereby certify and confirm that the relevant information you provide to the Company while registering your request or creation of account is accurate and complete in all respect as may be demanded by the Company in the application form. The Company is entitled to an all-time verify the information that you have provided. The Company shall not be liable if you do not visit the appropriate web portal or dial-in the correct call center number. The Company reserves the right to discontinue or introduce any of the modes of booking Service Provider
7- You will treat Service provider introduced to you through us with respect and not to cause damage to them or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their service;
8- Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.
9- You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.
10- You will compensate and defend the company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
11- Please note that we are not responsible for the behavior, actions or in-actions, accuracy, efficiency of Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not us in any manner whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the said service.
You will make payment in full to Service provider introduced to you through us for any services provided by such Service provider to you. You shall be required to pay the minimum charges & Repair charges along with the spare parts costs, if any installed or replaced / substituted in the products, to the Service Provider and the minimum service charges rates can be found on the Website of the Company. The Service charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the prevailing minimum charges for the services. And you should confirm the same from the Service provider about the service charge for the repair of the products before initiation of the Service. You agree that you will pay for all services you avail from the Service Provider either by way of cash, cheque, online payment, or any other payment method introduced by the company. Any payment made is non-refundable. After the completion of the Service, we will facilitate for you to receive a copy of the acknowledgement from the Service Provider on your registered e-mail account with the Company .The use of the Website and Services is free of cost. However, this no charge policy can be amended at Our discretion and We reserve the right to charge for any of the Services.You can either pay the Transaction Fee directly to the Provider upon completion of his/her services or through the Website, in Indian Rupees.If You choose to pay the Transaction Fee through the Website, Your credit/debit card or other payment instruments will be processed using a third party payment gateway (“Payment Facility”) which will also be governed by the terms and conditions agreed to between You and Your issuing bank.We will not be responsible for any loss or damage to You due to Your use of the Payment Facility on the Website.We can impose limits on the number of Transactions or the Transaction Fee which We receive from You and can refuse to process any Transaction Fee, at Our sole discretion.
You agree to make use of the Website and Services for their intended purpose in a genuine manner. In particular You agree not to:
The intellectual property in the Website, and in the material, content and information made available on the Website including graphics, images, photographs, logos, trademarks, the appearance, organization and layout of the Website and the underlying software code belong to Us or our licensors. You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any such material. The information provided on the Website and through the Services is for Your personal use only.
You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Website or the Services, You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate.
The Website is a platform which enables Users to interact with Providers and any transactions between You and any Provider are strictly bipartite. We are not and cannot be a party to, or control in any manner, any Transaction between You and any Provider. We shall not and are not required to mediate or resolve any disputes or disagreements between the You and any Provider. Accordingly, We will not be liable for any loss or damage incurred as the result of any such transaction. While interacting with any Provider found through the Website or through the Services, We strongly encourage You to exercise reasonable diligence as You would in traditional off line channels and practice judgment and common sense before committing to any Transaction or exchange of information. You understand that there is no guarantee of a satisfactory response or any response at all to Your request for services of Providers. All screening procedures, verification services and background checks, whether undertaken by Us or through third party consultants are performed on an “as is” and “as available” basis. By opting to avail of them You acknowledge that We will not be responsible for the quality or accuracy of the results of these procedures. Providers may obtain personal information about You due to Your use of the Website or Services, and such Providers may use this information to harass or injure You. We do not approve of such acts, but by using the Services, You acknowledge that We are not responsible for the use of any personal information that You disclose or share with others through the use of the Services.
The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information.
The Company collects and processes the personal data of the visitors/ registered customers of the Website and the promotional offers may be send by the Company on time to time basis unless the same is denied by them by informing to the Company.
Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.
All third party advertisements, hyperlinks or other redirection tools on the Website which take You to content operated by third parties are not controlled by Us and do not form part of the Website. We are not liable for any loss or harm that occurs to You as a result of such sites.
THE Website AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Grievance Officer Address- You may write to him at the following email id: Email him at Homehelprs01@gmail.com