Vendor Registration
Terms and Conditions


GENERAL

  • Welcome to www.homehelprs.in (“Website”). This Website is owned and operated by Relizane Health Care Private Limited (“the Company”), .
  • The Website is an online platform which enables Users to book the services of persons providing household help including cleaning, electrical, plumbing, carpentry and pest control services etc (“Providers”).
  • For the purpose of these terms of use (“Terms of Use”), “We”, “Us” and “Our” means the Company and “You”, “Your” and “User” means any person who accesses or uses the Website or the Services. “Services” includes access to Our application (“website”), any upgrades of the Website, Our call and SMS based services, databases, Interactive Voice Response services and all other services and functionalities that We provide through the Website or Your mobile phone.
  • By accessing or using this Website or the Services, You agree/Accept to be bound of our Terms and conditions, If you want/wish to book a service provide/Technician/Private repair vendor /professional through our website www.homehelprs.com , you must we agree to the terms below for booking and others services and must click “I agree to Homehelprs terms and conditions” at the time of main registration and booking contacts information pages. If you are not agree to our terms and conditions then do not book service provide/Technician/Private repair vendor /professional through our website www.homehelprs.com.
  • Agreed Time - The appointed date and time for your services to be provided and as mentioned in the registration form.
  • PRO/Service Provider –  PRO and Service Provider are interchangeable terms used for Technicians or Private Repair Professional registered with the Company to offer their services to the end customers.


Changes to the Terms of Use & Services-

The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.Your continuing to use the Website or Services following the posting of changes will mean that You accept such changes.


Access to the Website and Services-

You may access the Website and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.


Your Information-

  • 1) You may use the Services through Our website. Upon using the website for service booking/Vendor, You are required to provide Us with Your details including Your name, address, contact number and email address and then, choose the service You need, including a suitable time for such service (“User Information”).
  • 2) After obtaining this information, We will provide You with a list of available Providers and an estimated cost of the services offered. You may confirm a booking, upon which the relevant Provider will contact You, arrive at Your residence, inspect the scope of services required and quote a final fee for the same (“Transaction Fee”). You may then proceed to accept and avail of the services the Provider offers (“Transaction”).
  • 3) Alternatively, You may provide Us with Your mobile phone number on the Website. We will then contact You, collect Your User Information and follow the procedure described in Clause above. By providing Us with Your User Information, You confirm that:
  • 4) The User Information provided by You is accurate and genuine;
  • 5) The mobile phone number provided by You belongs to you, has been validly acquired under applicable law, and You may be contacted on the number by way of calls or SMS messages by Us or Our Providers; and You shall immediately notify Us of any unauthorized use of Your User Information or any other breach of these Terms of Use or security known to You.
  • 6) Further, You authorize Us to:
  • 7) Collect, process and store User Information and access information including the IP address, IMEI number and MAC address of the computer/device from where the Website were accessed;
  • 8) Either directly, or through third parties, verify and confirm Your User Information;Contact You using Your User Information, including for marketing and promotional calls; and Share Your User Information with Providers who may use the same to contact You, including on Your mobile phone. Subject to the above, and Your compliance with these Terms of Use, We grant You a non-exclusive, revocable, limited privilege to access and use this Website and the Services.

Services

1 - The Company provides technology based services for providing home solutions in India such as repairing / services of home products to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals ("the Service Provider"). All the Services provided by the Company to you by means of your use of the registration on website of the Company are hereinafter referred to as the "Service.

2- The entire Booking request as may be directed by the customer shall be forward to the concerned repair professional/service provider by the Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by the Company for the ease of both the parties to perform or exercise their rights & obligations.

3- In case, the Service Provider accepts the booking request made by you with the Company, your information is sent to the Service provider including your name, contact number etc.

4- Company shall endeavor reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.

5- It is clear to mention here that, the Company itself does not own / regulate the Service providers and neither there exist any employer / employee relation between them. It is the Service Provider who shall render the required services to you as per the relevant information submitted with the company while registering with the company. The provision of the services to be rendered by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement, in any manner whatsoever. Acceptance of booking request by the Company and the Service Provider does not reach your service location or decide not to render services, in that case / event the Company shall not be held liable to you in any manner whatsoever and neither the Customer is under obligation to make any payment in lieu thereof.

6- You hereby certify and confirm that the relevant information you provide to the Company while registering your request or creation of account is accurate and complete in all respect as may be demanded by the Company in the application form. The Company is entitled to an all-time verify the information that you have provided. The Company shall not be liable if you do not visit the appropriate web portal or dial-in the correct call center number. The Company reserves the right to discontinue or introduce any of the modes of booking Service Provider

7- You will treat Service provider introduced to you through us with respect and not to cause damage to them or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their service;

8- Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.

9- You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.

10- You will compensate and defend the company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

11- Please note that we are not responsible for the behavior, actions or in-actions, accuracy, efficiency of Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not us in any manner whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the said service.



Fees and Payment

You will make payment in full to Service provider introduced to you through us for any services provided by such Service provider to you. You shall be required to pay the minimum charges & Repair charges along with the spare parts costs, if any installed or replaced / substituted in the products, to the Service Provider and the minimum service charges rates can be found on the Website of the Company. The Service charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the prevailing minimum charges for the services. And you should confirm the same from the Service provider about the service charge for the repair of the products before initiation of the Service. You agree that you will pay for all services you avail from the Service Provider either by way of cash, cheque, online payment, or any other payment method introduced by the company. Any payment made is non-refundable. After the completion of the Service, we will facilitate for you to receive a copy of the acknowledgement from the Service Provider on your registered e-mail account with the Company .The use of the Website and Services is free of cost. However, this no charge policy can be amended at Our discretion and We reserve the right to charge for any of the Services.You can either pay the Transaction Fee directly to the Provider upon completion of his/her services or through the Website, in Indian Rupees.If You choose to pay the Transaction Fee through the Website, Your credit/debit card or other payment instruments will be processed using a third party payment gateway (“Payment Facility”) which will also be governed by the terms and conditions agreed to between You and Your issuing bank.We will not be responsible for any loss or damage to You due to Your use of the Payment Facility on the Website.We can impose limits on the number of Transactions or the Transaction Fee which We receive from You and can refuse to process any Transaction Fee, at Our sole discretion.

Use of the Website and Services

You agree to make use of the Website and Services for their intended purpose in a genuine manner. In particular You agree not to:

  • 1) Print, distribute, share, download, duplicate or otherwise copy, delete, vary or amend or use any data or User Information of any User other than You;
  • 2) infringe on any intellectual property rights of any person and/or retain information in any computer system or otherwise with an intention to do so;
  • 3) attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the Services by hacking, password “mining” or any other illegitimate means;
  • 4) probe, scan or test the vulnerability of the Website or Services or any network connected to the Website or Services or breach the security or authentication measures on the Website or any network connected to the Website or Services; use any automated systems to extract data from the Website; make any inaccurate, false, unfair or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, any Provider or any User on the Website;
  • 5) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Our systems or networks, or any systems or networks connected to Us; or
  • 6) circumvent or manipulate the Website, Services, registration process, Transaction Fees, billing system, or attempt to do so.
  • 7) You further agree not to host, display, upload, modify, publish, transmit, update, share or otherwise make available on the Website any information, that:
  • 8) contains content or other material protected by intellectual property laws unless You own or control the
  • 9) defames, abuses, harasses, stalks, hurts religious or ethnic sentiments of, threatens or otherwise violates the legal rights of others; is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • 10) harms minors in any way;
  • 11) Infringes any patent, trademark, copyright or other proprietary rights;
  • 12) Violates any law for the time being in force;
  • 13) Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • 14) Abets or assists with impersonating another person;
  • 15) Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • 16) Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  • 17) Conducts or forwards surveys, contests, pyramid schemes or chain letters;
  • 18) Creates profiles or provides content that promotes escort services or prostitution;
  • 19) Uses any other internet service to send or post spam to drive visitors to any other site hosted on or through the Company’s systems, whether or not the messages were originated by You, under Your direction, or by or under the direction of a related or unrelated third party; or
  • 20) Contains any content which is non-compliant with the Information Technology Act, 2000, Rules and regulations, guidelines made thereunder, including Rule 3 of The Information Technology (Intermediaries Guidelines) Rules, 2011, Terms of Use or Privacy Policy, as amended/re-enacted from time to time.

Intellectual Property-


The intellectual property in the Website, and in the material, content and information made available on the Website including graphics, images, photographs, logos, trademarks, the appearance, organization and layout of the Website and the underlying software code belong to Us or our licensors. You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any such material. The information provided on the Website and through the Services is for Your personal use only.


Indemnity


You agree to indemnify Us, Our owners, licensees, affiliates, group companies and their respective officers, directors, agents, and employees, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which We may pay, suffer, incur or are liable for, in relation to any act You do or cause to be done, in breach of the Terms of Use or Your violation of any law, rules or regulations.


Feedback, Reputation and Reviews


You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Website or the Services, You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate.


Breach of these Terms of Use


If You have, or We have reasonable grounds to believe that You have, violated these Terms of Use in any way, We can indefinitely suspend or terminate Your access to the Website or Services at any time, forfeit any amounts paid by You and report such action to relevant authorities. We reserve the right to take recourse to all available remedies under applicable law in furtherance of the above.


Liability


  • 1. The information, recommendations provided to you on or through the Website is for general information purposes only and does not constitute any advice. The Company will reasonably keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate in all means.
  • 2. The Company shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
  • 3. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Company's aggregate liability shall in no event exceed an amount of INR 1000.
  • 4. The quality of the services requested through the use of the Application or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. The Company under no circumstance accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider.

Transactions

The Website is a platform which enables Users to interact with Providers and any transactions between You and any Provider are strictly bipartite. We are not and cannot be a party to, or control in any manner, any Transaction between You and any Provider. We shall not and are not required to mediate or resolve any disputes or disagreements between the You and any Provider. Accordingly, We will not be liable for any loss or damage incurred as the result of any such transaction. While interacting with any Provider found through the Website or through the Services, We strongly encourage You to exercise reasonable diligence as You would in traditional off line channels and practice judgment and common sense before committing to any Transaction or exchange of information. You understand that there is no guarantee of a satisfactory response or any response at all to Your request for services of Providers. All screening procedures, verification services and background checks, whether undertaken by Us or through third party consultants are performed on an “as is” and “as available” basis. By opting to avail of them You acknowledge that We will not be responsible for the quality or accuracy of the results of these procedures. Providers may obtain personal information about You due to Your use of the Website or Services, and such Providers may use this information to harass or injure You. We do not approve of such acts, but by using the Services, You acknowledge that We are not responsible for the use of any personal information that You disclose or share with others through the use of the Services.

8. Notice

The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information.

9. Privacy and Cookie Notice

The Company collects and processes the personal data of the visitors/ registered customers of the Website and the promotional offers may be send by the Company on time to time basis unless the same is denied by them by informing to the Company.

10. Excusable Delays (Force Manure)

Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.

Third Party Sites

All third party advertisements, hyperlinks or other redirection tools on the Website which take You to content operated by third parties are not controlled by Us and do not form part of the Website. We are not liable for any loss or harm that occurs to You as a result of such sites.

Disclaimer and Limitation of Liability 

THE Website AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

The Website or the Services will be constantly available, or available at all. We shall have no liability to You for any interruption or delay in access to the Website or Services availed through it, irrespective of the cause;The information on the Website or given through Services is complete, true, accurate or non-misleading;Any errors or defects in the Website or Services will be corrected; That the Website is secure or free of viruses, Trojans or other malware; or The contents of the Website or the Services do not infringe any intellectual property rights IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFITS, REVENUE, BUSINESS OR DATA OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF YOU HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy Policy

Any personal information You supply to Us when You use this Website or the Services will be used in accordance with Our Privacy Policy.

Miscellaneous

Sever ability and Waiver.If any provisions of these Terms of Use are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.Relationship between the Company and its Use of the Website does not create any association, partnership, venture or relationship of principal and agent, master and servant or employer and employee between the User and the Company. Further, there is no relationship of principal and agent, master and servant or employer and employee between the Providers and the Company or the Contractor and the Company. Applicable Law and Dispute Resolution These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. Any disputes pertaining to the Website shall be subject to the exclusive jurisdiction of the appropriate courts in


Grievance officer

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Grievance Officer Address- You may write to him at the following email id: Email him at Homehelprs01@gmail.com


Contact Us

Please contact Us for any questions or comments (including all inquiries related to copyright infringement) regarding this Website. This document is an electronic record under the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access to or usage of this Website.